Terms of Sale

These Terms of Sale apply to all offers made by Murigo Art, all orders placed by you and all agreements concluded between us in relation to the products and services offered on this website.

Payments

We accept major credit cards (Visa, Mastercard, BCA Card, and JCB), BCA KlikPay, and Bank Transfer payments.

Credit cards: We partner with Doku payment gateway for all of our credit card payment methods. When you made a purchase with a credit card, you will be re-directed to Doku’s secured payment portal after filling in your important credentials at our website.

BCA KlikPay: For customers holding BCA (Bank Central Asia) account, we accept BCA KlikPay payments through Doku payment gateway. When you made a purchase with BCA KlikPay, you will be re-directed to Doku’s secured payment portal after filling in your important credentials at our website.

Bank transfer: You can also make your payment through bank transfer. Please make sure to complete your payment within 24 hours after your purchase, otherwise your order will be automatically canceled. If you have completed the bank transfer, kindly log-in back and complete the Payment Confirmation Form that can be found in your Murigoart.com’s account. Fill-in all the required details and upload a copy of your bank transfer receipt (in .jpeg or .pdf format). Once we have received your payment and the completed confirmation form, our customer service team will notify you through e-mail within a period of 1–2 business days.

Return and Exchange Rights

We are committed to exceptional quality products and your satisfaction is 100% guaranteed. If for any reason you are not completely satisfied with the receipt condition of your purchased products, you may exchange it within 10 days of receipt, subject to our terms and conditions exchange requirements. Any shipping charges associated with your transaction will not be refunded.

Due to the nature of our ‘Art on Demand’ and ‘Photos-to-Art’ products, unfortunately we do not accept any refund or exchange for incorrect size and image (art). Therefore, please make sure that you have properly measure the dimension of your wall space, desired print and overall finish size (with frames if applicable) before you made the purchase. Refer back to the summary page for detailed breakdown of the size and finishes you choose for your art or photos. 
 
Please refer to the section below for acceptable conditions of exchange. For any other conditions that are not listed below, please follow the Exchange Request Procedure. Our QA (Quality Assurance) team will assess if the item(s) are eligible for exchange based on our terms and conditions. 
 

1. Store Pick-up

We do not provide any exchange services after you left the store with our products. Our sales representative will help you to check and inspect your order when you collect the item(s) at our store to make sure that your order(s) is/are correct and in excellent condition. If the order is incorrect or there is any damage in/on the product, we will process the exchange immediately. 

2. Domestic Courier Shipping (in partner with JNE & TIKI)    

We partner with JNE (PT. Tiki Jalur Nugraha Ekakurir) and TIKI for domestic courier shipping. Please refer below for detailed breakdown of acceptable and unacceptable exchange conditions that we offer. JNE (domestic courier) or TIKI will be responsible for any form of damages or shipment delays caused during shipping. Please apprehend JNE’s and TIKI's terms and conditions that can be found in their website. 

3. International Courier Shipping (in partner with DHL & TNT)

We partner with DHL and TNT for international courier shipping. Please refer below for detailed breakdown of acceptable and unacceptable exchange conditions that we offer. DHL or TNT (international courier) will be responsible for any form of damages or shipment delays caused during shipping. Please apprehend DHL’s and TNT's terms and conditions that can be found in their website.

4. Expedition Drop-off 

Please refer below for detailed breakdown of acceptable and unacceptable exchange conditions that we offer. Any form of damages or shipment delays caused during shipping will be the liability of your appointed expedition company. Please refer to their terms and conditions. 
 

Acceptable & Unacceptable Conditions For Exchange
Stated below are detailed breakdowns of exchange conditions that we do and don’t accept. 

Acceptable conditions for exchange: 
1) Received item(s) is/are incorrect based on order’s invoice, which includes:
    o Size (both print & overall)
    o Frame
    o Matboard
    o Finishes 
    o Product Type
    o Art/Photo
    o Quantity
2) Damages on frames such as dent or indentation and scratches.
3) Stained or torned mounting board (mat). 
4) Trapped air bubble or uneven surface on lamination film finish.
5) The orientation of hanger(s) is/are installed incorrectly. 
6) Stretched canvas that is/are “too loose” (for gallery-wrap or framed canvas product).
     
Unacceptable conditions for exchange:
1) Crack or broken plexiglass
2) Torn or folded paper or canvas print (print only rolled in tube items)
3) Broken frame(s), which include conditions such as:
    o Cracked
    o Split in half
    o Crushed
    o Broken corners
4) Product(s) is/are intentionally disassembled, tampered, modified, or changed. (Also applied to products with conditions that are acceptable for exchange)
5) Markings, stains, or Writings on product(s). 

Please Note:  We do not accept these conditions for exchange as our QA (Quality Assurance) team has ensured that none of our products leave the warehouse with these conditions. These damages are possibly caused during shipping or poor handling and will be reimbursed by our shipping courier partners through their claim and reimbursement process. Murigoart.com will provide assistance for the claim submittals. 
 

Exchange Request Procedure

To request an exchange for your item(s), please follow these steps:

1. Simply take a digital photo of the item and one of the shipping containers it arrived in. 
2. Attach them to an email and send to info@murigoart.com. 
3. Please include in the body of the email: your order number, the shipping ID or item number, and a brief description of the reason for the exchange. 
4. Your request will be processed within 3-5 business days and you will receive an email letting you know your claim approval or if any other actions needed. 
5. After you have received a confirmation email from us, please have the item(s) shipped back to our distribution warehouse (at your own expense). The address will be given in the email along with an Exchange Instructions form. 
6. Please pack them properly and include the completed Exchange Instructions form. We will not accept the exchange if the item(s) is/are damaged outside of the initial claimed damages. 
7. Depending on the item(s), the production time can vary from 7 to 10 business days. 

Be sure to clearly specify the reason for the return. We strongly encourage you to return your item via a trackable shipping method and have it insured. Murigo Art will not be responsible for any shipping fee associated with your exchanged items. The "exchanged" item(s) will be replaced by the exact item that is stated in your invoice and claim. 

Pricing

Notwithstanding the product prices shown on the website, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items shown on the website may be mispriced as a result of price changes that are im­plemented at or about the time of your visit to the website. However, we do not charge your credit card until after your order has entered the shipping process. If an item’s correct price is higher than our stated price, your sole recourse is cancellation of your order.

Acceptance of Order

We reserve the right to refuse or cancel any order. In such event your sole recourse shall be the return of amounts paid by you related to such order (if any).

Product Descriptions and Appearances

We attempt to describe our products offered as accurately as possible. However, we do not warrant that product descriptions or other content of the website are 100% accurate, complete, reliable, current or error-free. If you have any questions, concerns, or doubts on purchasing the products, please contact us at info@murigoart.com or visit our nearest showroom. 

Some images will have small print at the bottom. This is copyright information and legally Murigoart.com is not authorized to remove the small font from the bottom of the image. This font is so small it occasionally does not show up when the image is viewed online. If you are viewing our Art-on-Demand products, you will notice that every image has a watermark on the bottom left corner of the picture. This watermark serves as an intellectual protection and will not appear in the actual product. 

Due to the nature of our business, we thrive to provide dimensions and sizing information as accurately as possible. However, in most cases, we might be rounding the overall dimensions to the nearest centimeter. Please allow an overall dimension’s tolerance of more or less (+/-) 2 cm.

We rely on technology to provide you the best visual experience. This experience includes, not limited to vividness and richness of colors, actual scale, image’s proportion, sharpness, and overall resolution. For best image’s proportion and resolution, we recommend you to use screen with resolution of 1366 x 768 or higher. However, despite our best effort, the actual colors and sharpness of the products (images) may vary across different monitors and screens.

Disclaimer

We are not liable for any financial damage (including but not limited to the cost of any replacement purchase) that may occur because of non-timely arrival or any lack of availability or conformity of the product. 

Modification and Severability

We reserve the right to make changes to our website, our policies, our Terms of Sale at any time and in our sole discretion. Therefore, you should review our policies, terms and conditions each time you visit the website. Your continued use of the website after we make any such changes constitutes your binding acceptance of those changes. If any of the terms or conditions herein shall be deemed invalid, void, or for any reason unenforceable, that term or condition shall be deemed severable and shall not affect the validity and enforceability of any remaining term or condition. 

Updated as of May 31, 2018